Frequently Asked Questions

Send the machine brand and model, your current clip reference, and photos with dimensions. We will compare dimensions and feed format, recommend an option and discuss sample testing before confirming suitability.

Contact us with the clip reference, test quantity and delivery address. We will confirm sample availability, any sample charge and courier cost before arranging shipment.

We can provide the available dimensions, material and packing details for the selected model. State any tolerance requirements; the quotation should confirm quantity per carton and weight.

Tell us your destination country and required documents. We will check the available documents for the relevant product, certificate holder, scope and validity. A certificate for one company or product does not automatically cover another.

MOQ and pricing depend on the model and quantity. Request comparisons for 10, 50 or 100 cartons, or your preferred quantities. The quotation will specify currency, packing unit and validity.

Send the quantity, city, postal code and whether you need port or door delivery. We will quote goods and freight separately and identify whether destination charges, customs clearance and import taxes are included.

We will check stock and production scheduling for your order. Preparation time and estimated transit time are quoted separately; confirm the dispatch schedule before ordering.

Ask about a sample order or small trial batch. Available payment methods, payment schedule and the receiving company will be stated on the pro forma invoice before payment.

JIANGXI SHENGMAO PACKAGING MATERIALS CO., LTD and HEBEI SHENGMAO PACKING MATERIALS CO., LTD are affiliated companies. Contact us to arrange a factory video introduction for your product and confirm the production location and contracting company.

Keep affected samples and send the batch details, machine model, settings and a running video. We will help investigate compatibility, tooling and adjustments. Confirmed product-quality issues will be handled under the agreed order terms.

Send product dimensions, casing or net material and target output. We will assess the model and discuss testing with your materials where needed.

Ask for the selected model’s specifications and a running video. Output depends on the product, packaging materials and operating conditions; testing with your materials is the best basis for evaluating your application.

Send upstream and downstream equipment models, connection heights and control requirements. We will review the interface before confirming a connection plan.

Requirements vary by model. Confirm voltage, frequency, power, air pressure and air consumption in the specification and order before purchase.

The quotation should list standard equipment, included spare parts and optional items separately. Ask for recommended wear parts, prices and availability for the selected model.

Request the applicable support terms with your quotation. Confirm training method, warranty period and coverage, overseas service arrangements and responsibility for travel, parts and shipping costs before ordering.